Managed services have grown in popularity across the AV sector as users want to ensure their systems operate as they should for the longest time possible with the minimum downtime.
However, there has been some confusion about what is covered by managed services and what users should expect from any agreement. In short, AV managed services devolves the management and maintenance of AV to the service provider. This can include everything from lifecycle design/build, to onsite support and analytics.
As this is quite a wide-ranging definition, to get the most out of any managed services agreement, it’s important to understand the scope of the deal and how it will benefit your AV inventory. Read more