Global Enterprise Service Framework

Enterprise Service Desk

CDEC's enterprise service incident resolution allows specialist AV teams to manage on site local engineers over the network. Our fantastic approach to supporting global AV strategies enables you as the customer to implement standardised solutions across your entire network and organisation in a cost effective and efficient manner.

We are able to oversee all technology and will rapidly deliver on the changes required. We are keen to capture and share your technology standards online, deliver project designs, ensure quality control and leverage customer-specific standards.

Today’s marketplace operates on a global playing field and so does your company! We make it our goal for you to be able to communicate with ease around the world with your clients. From intuitive collaboration spaces and scalable IT solutions to data centres and security, CDEC ensure a comprehensive portfolio of solutions designed to help you manage, protect and grow your company.

Our Enterprise Service Solution

  • Project Preparation
  • Project Delivery
  • Enterprise Service
  • Standards & Programme Management
  • Streamline Entertainment

CDEC's technical experts have a thorough understanding of IT, UC & AV setups, typically using network features to access & facilitate remote diagnostics & resolutions to a high standard where ever possible. Where necessary we quickly dispatch local engineers to resolve your issues. Customer support software streamlines your customer interactions and project delivery; we'll organise customer tickets & you can request, track & act on customer feedback end-to-end. We are always figuring our solutions to your problems, before you even know there is one!

CDEC is one of Europe’s most dedicated and passionate audio visual systems’ integrators. From initial design consultation to deployment to managed services, CDEC is a trusted technology partner

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